FAQ
Store basics
Who is Wicker Land Patio?
Wicker Land Patio / BBQ Land has locations in Calgary, Alberta, and Kelowna and Victoria, British Columbia. We are your outdoor patio furniture superstore, selling quality outdoor patio furniture, outdoor living products, and a full BBQ store called BBQ Land in all three of our physical locations and online at wickerlandpatio.com.
How can I contact Wicker Land Patio?
Email shop@wickerland.ca or call our Calgary store at 403-258-2506. Full contact details for Calgary, Kelowna, and Victoria are on wickerlandpatio.com/pages/contact.
What are your store hours?
Calgary, Kelowna, and Victoria are typically open Monday–Saturday 10am–6pm and Sunday 12pm–5pm. Confirm current hours for your location on wickerlandpatio.com/pages/contact.
Pickup
Can I pick up my order at the store?
Yes. Store pickup requires 24 hours’ notice and must be arranged with the store before you arrive.
What should I bring for pickup?
You are responsible for tie-downs and protecting furniture or BBQs. Assembled items may not be in packaging. Staff can help load your vehicle.
Can I buy online and pick up in store?
Often yes—choose pickup when offered at checkout, or contact the store to arrange. We ask for 24 hours’ notice before pickup; if you need it sooner, call the store and we can often arrange a quicker pickup time.
Delivery & freight
Do you deliver locally?
Yes. We offer full-service delivery in the cities we serve and surrounding areas for a charge. Delivery and assembly fees may apply—arrange at purchase or contact the store.
How does shipping work for smaller items?
Smaller items usually ship by courier in Canada and the US. Rates appear at online checkout, or we can quote if you order by phone.
How does shipping work for large patio furniture or BBQs?
Larger items ship by freight carrier—often free, flat-rate, or a quoted freight charge confirmed before shipping. Service is typically curbside unless you arrange more.
Will freight deliver to my door?
Almost always, but residential/curbside options depend on the carrier and area. Home delivery may cost extra and isn’t available everywhere. Exact ETA is estimated, never guaranteed.
What if freight arrives damaged?
Note damage at delivery or pickup, take photos before and during unwrapping, and report to Wicker Land Patio within 24 hours. Always sign as damaged for the shipment if a signature is required.
Returns & custom orders
What is your return policy for online orders?
Online returns are generally within 30 days if unused, in original packaging, with proof of purchase. Contact shop@wickerland.ca. In-store rules may differ—call the store.
What cannot be returned?
No refunds on used BBQs/grills/grilling accessories, wearables, custom/special-order items, sale/clearance, gift cards, or perishables. Manufacturer defects are warranty, not standard returns.
What is a custom or special order?
Any product not in stock at purchase that we order from a supplier for you—such as many furniture sets with cushions or non-stocked Weber models. Custom orders are non-refundable.
Are restocking fees possible?
Most approved returns do not have a restocking fee. In special circumstance returns may include a 25–40% restocking fee. Original shipping is usually non-refundable.
Products
What’s the difference between propane and natural gas grills?
Propane (LP) and natural gas (NG) are different fuel systems and are not interchangeable without proper conversion. Confirm your fuel type before ordering.
Do you sell Weber and other major BBQ brands?
Yes. We stock Weber, Traeger, Big Green Egg, Pit Boss, Kamado Joe, Blaze, and more, plus Fontana Forni and Ooni pizza ovens.
Do you assemble furniture or grills?
We do offer an assembly service for furniture and grills.
Payments
What payment methods do you accept online?
Online checkout supports Shopify payments including Shop Pay, Apple Pay, and Google Pay where available, plus standard card checkout.
Warranty
How does manufacturer warranty work?
Most of our patio and BBQ products include a manufacturer warranty. For brand-specific coverage and claim details, see https://www.wickerlandpatio.com/pages/product-warranty-information.