Store basics

Who is Wicker Land Patio?

Wicker Land Patio / BBQ Land has locations in Calgary, Alberta, and Kelowna and Victoria, British Columbia. We are your outdoor patio furniture superstore, selling quality outdoor patio furniture, outdoor living products, and a full BBQ store called BBQ Land in all three of our physical locations and online at wickerlandpatio.com.

How can I contact Wicker Land Patio?

Email shop@wickerland.ca or call our Calgary store at 403-258-2506, Kelowna at 1-250-862-2011, or Victoria at 778-265-9740. Full contact details for Calgary, Kelowna, and Victoria are on wickerlandpatio.com/pages/contact.

What are your store hours?

Calgary, Kelowna, and Victoria are typically open Monday to Saturday 10am to 6pm and Sunday 12pm to 5pm. Confirm current hours for your location on wickerlandpatio.com/pages/contact.

Pickup

Can I pick up my order at the store?

Yes. Store pickup requires 24 hours’ notice and must be arranged with the store before you arrive.

What should I bring for pickup?

You are responsible for tie-downs and protecting furniture or BBQs. Assembled items may not be in packaging. Staff can help load your vehicle.

Can I buy online and pick up in store?

Often yes, choose pickup when offered at checkout, or contact the store to arrange. We ask for 24 hours’ notice before pickup; if you need it sooner, call the store and we can often arrange a quicker pickup time.

Delivery & freight

Do you deliver locally?

Yes. We offer full-service delivery in the cities we serve and surrounding areas for a charge. Delivery and assembly fees may apply; arrange at purchase or contact the store.

How does shipping work for smaller items?

Smaller items usually ship by courier in Canada and the US. Rates appear at online checkout (see our shipping process), or we can quote if you order by phone.

How does shipping work for large patio furniture or BBQs?

Larger items ship by freight carrier, often free, flat-rate, or a quoted freight charge confirmed before shipping. Service is typically curbside unless you arrange more.

Will freight deliver to my door?

Almost always, but residential/curbside options depend on the carrier and area. Home delivery may cost extra and isn’t available everywhere. Exact ETA is estimated, never guaranteed.

What if freight arrives damaged?

Note damage at delivery or pickup, take photos before and during unwrapping, and report to Wicker Land Patio as soon as possible, with your order number and photos, at Shop@Wickerland.ca. Always sign as damaged for the shipment if a signature is required. See our Shipping Policy.

Returns & custom orders

What is your return policy for online orders?

Online returns are accepted within 30 days from delivery or pickup if unused, in original packaging, with proof of purchase. Any item requiring assembly can't be returned once it has been assembled. All clearance items are sold as-is and are final sale. If we shipped the wrong item, Wicker Land Patio is responsible and will pay the return shipping; depending on the circumstances, we'll offer a replacement, exchange or refund. Contact shop@wickerland.ca. In-store rules may differ, so call the store. See our Refund Policy.

What cannot be returned?

No refunds on used BBQs/grills/grilling accessories, wearables, custom/special-order items, sale/clearance, gift cards, or perishables. Manufacturer defects are warranty, not standard returns.

What is a custom or special order?

Any product not in stock at purchase that we order from a supplier for you, such as many furniture sets with cushions or non-stocked Weber models. Custom orders are non-refundable.

Are restocking fees possible?

Some refunds for returned product may be subject to a 20% to 40% restocking fee. This does not apply to every sale. Please reach out to our customer care centre at shop@wickerland.ca for specifics. Initial shipping charges are non-refundable. See our Refund Policy.

Products

What’s the difference between propane and natural gas grills?

Propane (LP) and natural gas (NG) are different fuel systems and are not interchangeable without proper conversion. Confirm your fuel type before ordering.

Do you sell Weber and other major BBQ brands?

Yes. We stock Weber, Traeger, Big Green Egg, Pit Boss, Kamado Joe, Blaze, and more, plus Fontana Forni and Ooni pizza ovens.

Do you assemble furniture or grills?

We do offer an assembly service for furniture and grills.

Payments

What payment methods do you accept online?

Online checkout supports Shopify payments including Shop Pay, Apple Pay, and Google Pay where available, plus standard card checkout.

Warranty

How does manufacturer warranty work?

Most of our patio and BBQ products include a manufacturer warranty. For brand-specific coverage and claim details, click here. To file a claim, use our warranty claim form.

Weather covers

How do I find the right cover for my furniture?

Use our Cover Fit finder to match covers to your furniture size.